- Are all our products genuine?
We uphold the consistent rigorous attitude, strictly control the origin, craftsmanship, and raw materials of the products, and strive to help consumers select the best quality products, you can rest assured to buy.
- How are our orders delivered?
According to the customer’s location and the size and weight of the product, the logistics distributor will be selected to ensure a high-quality user experience. Currently, optional express delivery is not supported. The specific logistics information can be checked in the [Customer Center] after the order is successfully placed. You can also keep the order number, ask online customer service, and track commodity logistics information in real time.
- How long will my package be delivered?
We will deliver the order within 10-15 working days after the order is successfully paid. The specific delivery time depends on the express delivery time.
- How to free shipping?
For the total price of a single purchase (excluding shipping costs) is greater than or equal to $899 (Taiwan Dollar), we provide one free delivery service.
- Is there any color difference between the actual product and the picture?
The photos of the products in the Pony sale are all taken in kind, and the colors are proofread by the designer. Due to the differences in different computer monitors, light and brightness, slight color differences are inevitable.
- Can the order information be modified after the order is placed?
Before confirming the checkout, the user can modify the receiving information in the order details page, and the modification result is subject to the actual page modification prompt.
After confirming the checkout, if you want to change the receiving information, please contact the online customer service and provide the correct receiving information within 24 hours after placing the order.
Note: As long as you contact customer service within 24 hours and provide the correct receiving information, it means the acceptance is successful.
More than 24 hours, because the goods have entered the warehouse stocking and packaging system, the receiving information cannot be changed. beg to be excused.
- Instructions for Return and Exchange
Customers can apply for return or exchange online within 7 days from the date of receipt of the goods. After 7 days, no return or exchange application will be accepted.
Note: The above time limit is a hesitation period, not a try-on/trial period, so the goods you return must be brand new and fully packaged.
Beauty products are personal consumable products. Once opened or used, they cannot be returned or exchanged.
Note: As long as you contact the online customer service within 7 days and provide the required information for the return and exchange, it means that the application is accepted successfully.
Please provide the following information for return:
- Order name and phone number and parcel photo;
- Provide actual shots of the products received;
- The text version of your account name, bank code, branch name, account number and bank account book photo.
For non-quality problems, if you apply for a return, a handling fee of $15 will be charged; if you apply for a replacement, a handling fee of $15 will be charged.
Note: The returned goods need to be sent back by the user and bear the freight.
- After the goods are shipped, will there be a charge for rejection?
After the goods are shipped, the return logistics costs caused by rejection of non-commodity quality issues shall be borne by the user.
- Violating Order Processing Rules
In order to protect the legitimate rights and interests of the big horse sale members, once it is found that the following malicious swiping of orders and coupons (including but not limited to the following behaviors): Use machine means to scan coupons in batches maliciously, and place purchase orders at Xiaoma Special;
Use software, technical means or other methods to place orders for the collection of commodities, coupons, discounts, freight or other benefits;
Repeatedly swipe orders.
The user promises that he voluntarily accepts Xiaoma Special Sale to perform one or more of the following operations on the illegal order: